The times below show when orders will typically be completed and packaged up. Shipping time is additional but we’ll send it your way as soon as it’s finished! All orders that are in stock will ship within 5 business days!
Shipping & Returns
Most Roseland pieces ship directly from the American workshops where they're made. We use UPS for smaller pieces and White Glove delivery for larger furniture. Shipping time is additional to our listed lead times, which reflect when your order will be ready for pickup.
Dispatch
Our lead times reflect the time needed to finish your piece, complete quality checks, package it, and schedule pickup. Once your order has been collected by the carrier, shipping time begins.
UPS Shipping
Typical delivery: 3–5 business days after pickup
UPS generally collects orders within 1–2 business days of being scheduled. Once collected, transit typically takes 3–5 business days, depending on your location. Delivery estimates may vary by a business day in either direction.
UPS determines delivery dates through its own scheduling system, so Roseland is unable to arrange a specific delivery date on your behalf. However, customers can request a preferred delivery date directly through UPS for an additional fee.
You'll receive tracking information once your order is scheduled to ship.
White Glove Delivery
Typical delivery: 2–3 weeks after pickup
Larger furniture ships through our White Glove delivery partner, Metropolitan Warehouse & Delivery. Unlike UPS, White Glove delivery involves collection from the workshop, transit through a national delivery network, and a scheduled appointment at your home.
Pickup can take up to two weeks, as many of our workshops are located outside regular carrier routes. Once collected, your order travels through Metropolitan's network to a local delivery hub. Transit times vary considerably by location and can take several weeks before final delivery is scheduled.
Metropolitan will contact you by phone, text, or email to arrange a specific delivery date. You'll be able to choose from available dates, and if your preferred date isn't listed, you can always request a separate date. All White Glove deliveries are scheduled by appointment, and Metropolitan will always confirm your delivery date before attempting delivery.
You'll receive tracking information once your order is scheduled to ship.
Returns
We want you to be happy with your Roseland piece. We accept returns within 30 days of delivery for most items, provided they are unused and in their original condition. Items marked as Final Sale and textiles that have been used are not eligible for return.
Roseland covers return shipping, either by providing a prepaid label or arranging pickup. For White Glove returns, the original White Glove shipping charge will be deducted from your refund.
For UPS returns, we ask that furniture be disassembled and packed in its original packaging. If you've already discarded the packaging, we'll work with you to provide replacement packaging. For larger pieces, we can also arrange for UPS to collect the return directly from your home.
For White Glove returns, we'll arrange for a delivery team to collect the piece from your home at a scheduled time.
To arrange a return, please contact us at orders@roselandusa.com.
Damaged Deliveries
If your order arrives damaged or something isn't right, please contact us at orders@roselandusa.com. We'll work with you to make it right.
For White Glove deliveries, we recommend inspecting your furniture before accepting delivery. If you notice any damage, the easiest solution is to refuse the delivery so the team can take the piece back with them. If you discover an issue after delivery, please contact us and we'll help resolve it.