Frequently Asked Questions

For more answers, please get in touch!

Where are your products made?

The Roseland Bed is made in Bosque County, Texas, while the kitchen island is made in Stamford, NY.

Do you use only American wood?

Yes. Everything is domestic.

How do I take care of the wood finish?

We finish our furniture as minimally as possible to show off the fine quality of the woods and minimize chemicals. We use either mineral oil for our Kitchen Work Table, or pure, raw, linseed oil for the bed. The prep surface of the work table can and should be regularly oiled depending on frequency of use. You can use a mineral oil or any other food-grade butcher block oil.

How long does it take to "Dispatch" an order?

Unless otherwise stated, we'll usually dispatch an in-stock order within 3 days of order receipt. Please consult the top of our website or checkout page for the current estimate.

What is your returns policy?

We will fully refund any purchase within 30 days of your order's arrival at home. Your Roseland product needs to be in sellable, as-new condition.

We require customers to disassemble furniture and send back in either its original packaging or an adequately protective alternative (worst case, we can send a return packaging kit). We recommend customers open packaging carefully with this in mind. We will send you a shipping label when you initiate the return.

In cases of shipping damage, please contact our customer support.

Can you do custom orders?

We do not currently accept custom orders.

Do you offer discounts for large orders?

Yes, please reach out to our customer service and we'll respond within 24 hrs.

What is the max weight the bed can support?

The bed's weight rating is 700lb including your mattress. (This was recently updated)

How high would the top of my mattress be on the Roseland Bed

Assuming a 10" mattress, the top of your bed would be around 26.5" - fairly close to average.

When will my order ship?

Your order will typically ship via UPS ground or sometimes lift-gate freight. Unless otherwise stated, a typical order will leave our warehouse within 3 business days of receipt. Please consult the top of the website or checkout for the most up to date instructions.

Where do you ship?

Currently, we only ship to the Lower 48.

Where can I find assembly instructions?

They are located inside your shipping packaging or you can email us and we'll send you a PDF.

How long does assembly take?

Assembly of the bed can be done in less than 10 minutes. The Island is closer to 15 minutes. Both products are heavy so two people is recommended.

What is the height of the base of the mattress?

16 3/8" - The bed sits on slats, slightly lower than 1" below the top fo the support rails.

What is the distance between the bottom of the headboard and the slats?

The distance is 10.5" -- this makes the bed work best visually with mattresses between 8.5" and 13" in height.

Is raw Linseed oil as protective as poly urethanes, or other contemporary solvents

The short answer is no. Linseed oil penetrates the wood and nourishes it, but it does not create a separate surface top coat. We choose raw linseed oil because of its natural beautiful finish and because of the health benefits of having zero VOCs or chemical additives.

How high would my mattress be on top of this bed?

Let's assume your mattress is 10" - a very typical height - your mattress would be around 26.5" high.

Do the casters lock?

Yes they do. There's a locking pin for each caster.

How often do I have to oil the butcher block surface?

This depends on your usage of the surface. In general, a good rule of thumb is to oil it monthly with a good mineral oil or equivalent food-grade oil.

Can I use the work table as my island?

Yes. We actually originally designed it with that intention.

What is your return policy?

We will fully refund any purchase within 30 days of your order's arrival at home. Your Roseland product needs to be in sellable, as-new condition.

We require customers to disassemble furniture and send back in either its original packaging or an adequately protective alternative (worst case, we can send a return packaging kit). We recommend customers open packaging carefully with this in mind. We will send you a shipping label when you initiate the return.

In cases of shipping damage, please contact our customer support.